Payments Methods
Aap hamari website par apna pasandeeda product select karein, "Add to Cart" par click karein, aur checkout process me apna sahi address and phone number dal kar complete karein. Hamari team aapka order confirm karne ke baad process shuru kar deti hai.
Aapko order place karne ke baad email, SMS, aur WhatsApp pe confirmation message milayga. Dispatch se pehle hum aapko phone par bhi rabta karenge, aur jab aapka order confirm ho jayega, tabhi usay dispatch kiya jayega.
Aapko order confirm hone ke baad ek tracking number diya jayega, jis ke zariye aap apne order ka status website ya courier company ki site par check kar sakte hain.
Ji haan, aap order ko cancel/change kar sakte hain, lekin aapko humein 5 ghanton ke andar batana hoga, kyunki hum 8 se 12 working hours ke andar orders dispatch kar dete hain. Order dispatch hone ke baad, hum koi bhi changes nahi kar sakte, na order mein aur na hi address mein.
Delivery
Hamari standard delivery time 3 se 6 business din hai. 90% orders isi arsay mein pohanch jate hain.
Ji haan, agar koi unexpected surat-e-haal ho jese qudrati afaat, political halat ya doosri situations, tou delivery mein thori dair ho sakti hai. Magar hum koshish karte hain ke aapka order time pe pohanche.
Delivery charges product aur location par mabni hain. Checkout ke waqt aapko delivery charges ka pata chal jayega.
Return
Aap product receive hone ke 5 din ke andar return kar sakte hain, lekin sirf faulty, damaged, ya incomplete product hi return kiya ja sakta hai. "Change of mind" ke basis par return accept nahi kiya jaye ga. Return ke liye humein info@hibaby.pk par email karein ya WhatsApp 0332 2390 600 par rabta karein.
Aapko pehle WhatsApp ya email ke zariye return request bhejni hogi. Video proof lazmi hai — package kholte waqt banaya gaya clear video jo issue dikhaye.
Ji haan, video proof zaroori hai taake hum confirm kar saken ke issue delivery ka ya product ka hai.
Hum aapko return instructions aur shipping details bhej dein gey. Refund ya exchange process usi ke baad shuru hoga.
Aapka return receive karne ke baad, hum 3 se 5 business dinon mein aapka refund process kar dete hain.
Agar product faulty, damaged ya incomplete ho, aap humein within 5 days return ke liye rabta kar sakte hain. Hamari team product inspect karne ke baad full ya partial refund process karay gi, jo product ki condition par mabni hoga.
Exchange
Aap apna product 5 din ke andar exchange karwa sakte hain. Exchange ke liye humein info@hibaby.pk par email karein ya WhatsApp par rabta karein. Hum aapki rehnumai aur madad ke liye hamesha tayyar hain.
Agar aapko product damage, incomplete, ya galat item mila ho — ya phir aap design, color ya size change karna chahtay hain, to aap order recive krny ky 5 din ke andar exchange ka request kar sakte hain. (Chnage of mind k basis pe exchnage ki sorat mein Shipping charges customer bear kry ga)
Hum sirf exchange ki suhulat faraham karte hain. Order cancel ki facility filhaal dastiyab nahi hai.
Agar exchange customer ki taraf se hai (jaise color, size, ya design change), tou shipping charges customer ko hi bear karne honge.
Lekin agar exchange ki wajah humari taraf se koi ghalti hai (jaise damage ya wrong item), tou shipping charges humari zimmedari honge.
Agar aapka koi aur sawal hai jo yahan cover nahi hua, to barah-e-karam humein WhatsApp ya email ke zariye rabta karein. Hum aapki rehnumai ke liye hamesha tayyar hain. Aapka trust humare liye sabse ahem hai.